|
How can I be sure
that my credit card information is secure?
Who can I contact
for help with the system?
How do I reserve
my hotel room?
Which credit
cards are accepted?
How do I make a
reservation for someone else?
How do I know my
reservation is confirmed?
How do I make
changes to my reservations? (dates, names, hotels)*
How do I cancel
the reservations I have made?*
How do I change
hotels?*
How do I
subscribe to the Hot Deals Travel Newsletter?
What about the
special discounts?
What should I do
if I have a question about a past reservation? (cancels, credits, etc.)
|
| |
|
How can I be sure that my credit card information is secure? |
| |
We have the utmost respect for your privacy and security. We never divulge any
information in our fully encrypted database account to anyone without your
consent. Once you enter the reservations system to book a reservation, you are
automatically taken into a secure booking engine that guarantees a safe and
smooth transaction. We are very confident about the Internet security
provided by Netscape's Secure Sockets Layer protocol (SSL). The security
features built into Netscape Navigator, Internet Explorer, and AOL, protect
your Internet communications with: server authentication, privacy using
encryption, and data integrity. |
|
| Return
to Top |
|
Who can I contact for help with the system? |
| |
We can be reached through our interactive
customer service form. Also if you need to talk to someone concerning a
reservation, you can call 1.800.715.7666 or 214.361.7311. |
|
| Return
to Top |
|
How do I reserve my hotel room? |
| |
The reservation process we have established is very simple. After you have
entered the dates you would like to stay, you will need to click the
"Display only available hotels" button in order to see what hotels
are available on your dates and their rates. You may either click the
"Book Now" button to begin the reservation process or review hotel
descriptions by clicking "Hotel Information". After selecting your
desired hotel you will be taken to a "Secure Reservation Request"
form. There you will need to review the "Reservation Information" and
fill in the blanks on the "Customer Information" section 3. The last
part of the "Customer Information" section will ask you to enter your
credit card information or choose to call or fax in the information. By paying
with a credit card over our SECURE form, your reservation is booked
immediately. If you choose to call or fax the information, the reservation will
not be confirmed until we have received the credit card numbers. |
|
| Return
to Top |
|
Which credit cards are accepted? |
| |
Visa, MasterCard, American Express, Diners Club and Discover. |
|
| Return
to Top |
|
How do I make a reservation for someone else? |
| |
To complete a reservation for someone else, simply type in his or her name
instead of yours for guest name. Use the billing address for the credit card
you are using as the address. |
|
| Return
to Top |
|
How do I know my reservation is confirmed? |
| |
We will send you a confirmation email after you complete your reservation. This
email will include the dates of your reservation and the price. You may also
confirm your reservation online by accessing Lookup
Your Confirmed Reservations under the Customer
Service link. |
|
| Return
to Top |
|
How do I make changes to my reservations? (dates, names, hotels)* |
| |
To make changes to your existing reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts. If you wish to make a complete date
change (eg: February 15 for 1 night to February 25 for 1 night) cancel your
reservation completely and rebook. |
|
| Return
to Top |
|
How do I cancel the reservations I have made? * |
| |
To cancel a reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts. |
|
| Return
to Top |
|
How do I change hotels?* |
| |
To change hotels, access Change
Your Reservation under the Customer
Service link. Cancel your original reservation and rebook at the desired
hotel |
|
| Return
to Top |
|
How do I subscribe to the Hot Deals Travel Newsletter? |
| |
Subscribing is easy!
Enjoy the wealth of travel information provided by this free publication. |
|
| Return
to Top |
|
What about the special discounts? |
| |
The participating properties we serve offer the quoted rates to our users.
These rates offer substantial savings, but are subject to availability and may
carry certain requirements as to dates they may apply. Rates do not include
taxes and may vary due to seasonal changes or special events. Due to the nature
of the hotel industry, rates and applicable discounts are constantly changing. |
|
| Return
to Top |
|
What should I do if I have a question about a past reservation? (cancels,
credits, etc.) |
| |
To look up a past date reservation, access Lookup
Confirmed Reservations under the Customer
Service link and follow the prompts. |
|
| Return
to Top |
